Spark Movers value mutually trustful and ethical relationship. For many years we did not charge reservation deposit, and simply required a common courtesy on the customers’ behalf to give us advanced notice of cancellation or re-scheduling. Unfortunately, in the past several months we have experienced a sharp rise in the last minute cancellations and even “no-shows”. Spark Movers are not different from many other small businesses in California, and has certain expenses associated with last-minute cancellations. Lost opportunities, paid wages, fuel and vehicles amortization - are all examples of the losses that we experience when customers chose not to move in the last minute or don’t open the door upon arrival. Unfortunately, after analyzing our losses we came to the conclusion that we cannot continue absorbing these expenses, and created a Refundable Reservation Deposit to ensure that we are protected against these losses. Please carefully review our Reservation Deposit, Cancellation, Re-Scheduling and “No-show” policies below to familiarize yourself with it:
Reservation Deposit – Is required for each move. After a reservation request is received, our agent will e-mail you a deposit invoice to submit a one-time payment in order to secure your moving date. Deposit amount will depend on the complexity of move, and the number of movers ordered. Deposits are fully refundable, as long as cancellation notice is submitted in writing 72 hours before the actual move.
Cancellations – In order to receive a full refund of you reservation deposit please submit a cancellation request in writing by using our simple electronic contact form at least 72 hours before the actual moving date.
Re-Scheduling – We strive to provide flexibility to our customers. Re-scheduling requests are honored only after a telephone conversation with our agents at least 72 hours before the move, and subject to crew availability and pricing changes.
“No Show” and Last Minute Cancellation Policy – Once you submit the moving reservation you expect the professional movers to be on time to move you. Once we collect the reservation deposit, we commit our movers to serve you and expect the customers to meet them. In the event our movers are not met at your doorsteps, or you decide to cancel last minute due to any circumstances not related to us, the amount of minimally required 3 hours of service time will be billed to your credit card.
Late Notice Cancellations - Moves that are canceled by customer after 6PM a day prior to the move are subject to a minimum of 3 hours service charge. Our office staff works until 6PM, and re-open at 8AM next morning. Therefore we cannot change the schedule of moving crews that are dispatched to the parking at 7AM.
Moves a Year
Gun Safes Moved
We've built our company with focus on age-old traditions of service excellence, responsibility and accountability.
With competitive rates, free wrapping supplies, and no hidden charges, it's little wonder we're the top movers in Pasadena.
Each of our moving crew members is efficient and well-trained with a focus on safety, respect, and first-class customer service.
We are dedicated to each and all of our customers, and once you reserve a move with us, rest assured we will arrive on time.
We are a licensed and insured company, giving you protection and peace of mind. We take pride in our solid reputation!
We are based in Pasadena and employ locals who know the area, so we can assure you your crew will be punctual and reliable.
Our fabulous office staff is readily available to answer all of the questions and concerns pertaining your upcoming move.
Most of the necessary moving supplies are included in our hourly rates, leaving no space for the hidden fees
We use 20ft and 26ft trucks and they're all liftgate-enabled
Your assigned crew will work hard to ensure a seamless move
We've got it all: straps, dollies, hand trucks, and speedpacks
You'll get 30-50 moving blankets to prevent furniture damage
You won't pay any extra for packing tape or plastic shrink wrap
We include 4-8 wardrobe boxes in the cost of every single move
With the right hand tools, disassembling IKEA furniture is easy
We don't add fees for truck, fuel, or mileage like others
Basic insurance is included with each of the order
We will work hard, and make sure that you are 100% satisfied!
I finally found a moving company that is honest and reliable! Don't even think about hiring anyone but Spark Moving Company!
Steve N. - Montrose, CA
I couldn't believe how quickly I received my quote - and it was so reasonable! The whole moving process was as smooth as it gets.
Arthur G. - Pasadena, CA
I was so stressed about moving, but the customer service team were great. So patient and answered all of my questions promptly.
Kathy O. - Altadena, CA
All my furniture arrived safely and in pristine condition. The crew was so careful and spent time wrapping each individual piece.
Nancy A. - Glendale, CA
I was really impressed with how hard my crew worked! And the cost of my move was a pleasant surprise - affordable and no shady fees!
Anthony E. - Pasadena, CA
Superior service and great rates - what more could you ask for? Spark Movers went above and beyond for me and my family.
Marcus W. - Altadena, CA
The crew worked tirelessly and they even handled my large kitchen appliances. I'll be hiring them again next time I need movers.
Ashley D. - Azusa, CA
159 N Marengo Ave,
Pasadena, CA 91101
Phone: (626) 515-5505
Fax: (626) 515-5515
Mon-Fri: 8AM - 6:00PM
Saturday: 8AM - 5:00PM
Sunday: 8AM - 4:00PM